About

Damaris Wangari

Hi! I'm Damaris Wangari, a highly experienced customer service professional based in Nairobi, Kenya.

I have over 7 years of experience in delivering top-notch customer support, resolving complex queries, and building long-lasting client relationships. I thrive in fast-paced environments, and my communication and problem-solving skills make me a go-to person for both customers and team members.

Whether it's managing support tickets, training new team members, or handling escalations, I bring empathy, efficiency, and excellence to every task. I’m passionate about using technology to improve service workflows and enhance the customer experience.

Skills

Customer Support

Live chat, email, and phone support with high customer satisfaction ratings.

Issue Resolution

Quick and effective resolution of complaints and technical issues.

Team Leadership

Training, mentoring, and leading support teams to exceed KPIs.